Strada lex: redesigning Belgium's most complete legal documents library

Firstly, we started out by exploring the platform. We used a heuristics User Experience (UX) evaluation based on the Nielsen Norman UX heuristics. This allowed us to detect the site's weaknesses and strengths. Secondly, we put together a bilingual survey to get a better understanding of the current users, their frustrations and their desired improvements. Thirdly, we worked on the improvements in the form of design sprints. We divided the work in several sprints based on the knowledge gained through the survey to prioritise what had to be updated first. We also used those insights during the sprints to reflect on when designing the improvements. Lastly, we executed a big online user test to validate our improvements. Due to the coronavirus outbreak we tested remotely and we decided to use the Maze user testing platform to gain insights. We learned a lot from that user test which allowed us to make some additional changes. Needless to say, the client was intensively involved in all parts of the process.

The end result was a brand new look and feel with improved functionalities and flows to search. Users are easily able to find a document. Among many other improvements, we're most proud of the way we've created a new navigation system on the platform that helps users understand the site's structure and helps them easily locate a specific file. Furthermore, we've put the two most used filters directly on the front page for users to select immediately. It also helps the recommendation engine because it makes a more precise query which limits the number of results, that now gives a faster loading time. We also added a navigation tab to browse through different kinds of sources to discover new content. On top of that, we cleaned up the way the search results are presented by providing a beter visual hierarchy amongst results to make it easier to scan them. We introduced action buttons directly to the result list as well. This allows users to take actions, like print or save for later, without leaving the results page. Lastly we want to mention that we updated the appearance of the filter options so these are quicker to find and easier to use.

Are you thinking about IoT, or do you want to improve your products or manufacturing process? We’re not afraid to kick a few ideas around, answer some hard-hitting questions or slap some sense into your wildest dreams!